Hello and Happy Holidays!
Just wanted to let you know not to worry about the broken candle – I did appreciate the note that it got broke, but accidents happen and, after all, it’s only a candle and an old one at that J so don’t worry about it.
Thank you, and the ladies did a wonderful job again today – I am so very happy with your service!J
- Carol (client since 2008)
“Hi Sally –
First I have to pass this on to you and our team…………this weekend we were doing some heavy cleaning in preparation for Christmas decorating. My husband went to clean the top of the refrigerator. He said to me “you know these ladies are really doing a nice job. Even the top of the refrigerator was already clean!” That is high praise because he is very particular.
Second when the team comes on Monday Dec 16 could they do their “special attention” on the downstairs that week? I am hosting a luncheon on Wednesday so it works out great that is our regular cleaning week!!
Your team did an amazing job last week, as always! Our house looked completely lovely for the party. In January, we would like to drop off a holiday envelope at your office to thank our team for their great work. Thanks and an advanced Merry Christmas to all of you.”
- Susan, Eldersburg, MD
“Thank you so much for squeezing me in. The house looks great, and I feel so much more ready for the holiday. Looking forward to your team coming out on a regular basis.”
- Kathryn B
“Great service. Prompt and professional and did a thorough job. Will definitely use their services again. Highly recommended.”
- Justin Trump via Facebook
“Good morning Ladies!
I just wanted to take a minute to let you know how wonderful your staff is. Janice, Katelin, and Alicia were just here and I think the world of them…and Megan too! The others who have been here less frequently have been great as well Whatever you are doing to hire and retain quality employees, keep doing it, you are certainly blessed to have such genuine, quality people in your company
Enjoy your day!”
“I really like the new Immaculate Clean tagline: “Freedom. Deserved!” To me it justifies the expense of having a cleaning service since I do get freedom from cleaning on the weekends and more time with family. We rush so much during the week and I feel bad telling my daughter that I can’t do something since I have to clean. I love my Immaculate Clean team, they definitely give me Freedom!”
- Amy D and Family, Carroll County (a loyal client since 2011)
“Coming home from my chemo treatment to a beautifully, clean house was awesome! Sally, Alicia, and Kristen did a great job. I do not have one bad thing to say about their work. After the four free cleanings, I hope that I can afford to have the service continued. I still have a long road ahead of me. To have my home clean is a big deal for me. Again, thank you so much!!! I will definitely tell all my friends about your company. I can’t wait for the next visit…lol! Giving service to those who have cancer is beyond words. It warms my heart. One less thing we have to worry about. You should be given a medal.”
- M.T. and Family, Sykesville
“Just wanted to put in a good word for today’s crew. As you might expect, Kristin and Alicia did a stellar job. They worked constant, almost like mice, not a word out of either one of them the whole time. (I wondered if they were mad at each other. Ha.) Please pass along our compliments.”
- Harold, Carroll County
“Just to let you know that last time your team did it again–I mean in a good way!
I had been a bit unhappy with the previous appointment (in terms of they did 1 1/2 floors in four man-hours which seemed not enough) but didn’t want to complain to you at the office because I like your teams so much. So in the end I just wrote them a little note not wanting to get anyone in trouble.
Not only did they bust themselves doing a hang-up job last week; far from trying to cover anything up they urged me to pass on any concerns I had to you at the office.
What this tells me is that you have teams who are really concerned with customer satisfaction, doing the job right and transparency with the office. As someone who runs a small business I applaud you for fostering that spirit.
So glad they’re coming today! “
-Marjory, Howard County
“This is a quick note to randomly THANK YOU and your team for consistent high standards of professionalism when servicing our home. I was extremely impressed with the cleaning of this past Wednesday. I happened to note the little touches and places cleaned on the most recent visit. I know that time is limited but your standards are off the charts. Everything in this house was perfect. It was wonderful to come home and find such a sparkling clean house – every detail. Much Kudos to the company and I wish you all nothing but the best with the business. You and Megan are AWESOME !!!”
- Cindy, Eldersburg
“The team did a wonderful job – the flower was a nice touch. See you on June 5.”
- Leslie, Westminster
Thanks for the opportunity to share.
As a full time working wife and mother I do not know how I would manage the cleaning needs of my home without Immaculate Clean. For me to have complete confidence and trust in these beautiful hardworking women gives me great peace of mind. From personal experience I know the demands and expectations of cleaning for others and then of course maintaining one’s own home. Immaculate Clean has been reliable, professional all while providing quality services consistently for the 2 plus years we have been together. Most recently Becky had the daunting task of cleaning my home solo and despite having to do it on her own and having to take extra time she did an absolutely beautiful job. I am very grateful for Immaculate Clean.
Respectfully and grateful,”
- Sabrina, Eldersburg
“PS: You should also tell the Immaculate Clean team that our dog just LOVES it when they come! He gets more excited about them coming than any other visitors.”
Response from Immaculate to one of our loyal clients of 8 years:
“You bet I will pass that along! Your kind words are always appreciated. THANK YOU for your continued trust in our staff and service.”
“BTW, your team does such a nice job with the house always and I really enjoy chatting with them as they walk in the door. Please pass that along if you don’t mind. Have a great weekend!”
- Michelle and Family, Eldersburg
“Just wanted to say GREAT JOB to Rebecca and Bianca for my cleaning yesterday. AND thanks for getting me in so quickly this week, it was greatly appreciated. I am expecting company this weekend and it was so awesome to come home to a clean house and not have to worry about getting it done after a long day at work!! Thanks again!! “
“Congratulations on maintaining the excellent and professional service over so many years! It has been a great pleasure to deal with Immaculate Clean since the very beginning. Your team constantly strives for excellence in the service being provided and it is with great pride and pleasure that I continue to recommend your service to anyone and everyone. The flexibility you afford to your customers and your constant willingness to address any and all of our needs is phenomenal in this day and age. You have provided me with such FREEDOM to be able to so many other things because I don’t have to spend time cleaning. It’s wonderful to know that, after a hard day, I will be going home to a clean and orderly home. Best of all, I have no worries about the caliber of the cleaning personnel in my home when I am not there. They are trustworthy, professional, dependable, and reliable. In so many years, I can honestly say that I have not had any issues with your service or your personnel. Thank you for taking on the burden of running such a difficult business and thank you for running it so well!”
- Carol, Eldersburg
“As the name states - our home is Immaculate and Clean - after visits from the “gleam team” employed by your company. We continue to be clients because of the outstanding service, willingness to be flexible, and much appreciated and consistent communication. Love their attention to detail in our house. We look forward to continuing with your outstanding company and might have some future customers for you !!!! A Big Thank You”
- Cindy H., Eldersburg
“Thank YOU all…most hassle- free, consistently good cleaning we have ever had…and kind to the animals in the house…what more could one ask?!”
- Kathy, Sykesville
“One of the main concerns we had when considering a cleaning service was having strangers in our house while we weren’t home. It is a concern I’m sure most people have. You are allowing people you don’t know into your home without you being there for hours at a time. We all want our homes to be cleaned professionally and safely, but we also need a comfort level. With Immaculate Clean, we feel we get the total package. Knowing the employees have been thoroughly screened by you gives us a comfort level we couldn’t get from anyone else.For those reasons we have used your services since 2004, and will continue to use Immaculate Clean for years to come.”
- Jim and Kathy, Howard County
“I’ve been using Immaculate Clean for over a year. They have proven themselves to be professional, thorough and always willing to go the extra mile. Immaculate never cancels or vacations like many cleaning individuals I’ve had before. They are open to feedback and are great with following through on any recommendations I have. As a working wife and mother, I tend to do a lot of straightening and not a lot of cleaning. My ceramic and hardwood floors are the things that drive me crazy, with boys, a husband and a dog in the house. Immaculate makes them sparkle! I’d highly recommend them and have, to my friends and family. Thank you Immaculate!”
- Dawn, Eldersburg
“As always your team does an excellent job and they worked their magic once again! All of the teams that have been here are very efficient and work very hard and I appreciate their commitment to quality. Sally is just a sweetheart, she is like an old friend coming to visit. Thanks to you and Sally for making house cleaning day a comfortable experience!”
- Michael and Joyce Kaplan